Hundreds of pate.nts have returned compliments from our patient surveys. Most are short notes like "excellent!", "very satisfied”, "I like it”, "fantastic" or "very pleased." Here are a few of the longer comments:
“It is a pleasure. No waiting in the waiting room. Lots of time to talk things over with the doctor. Keep up the good work.”
“Very satisfied! My therapist says that he gets immediate responses to requests for prescriptions from you – not the case with other practices.”
“Your letter on 12/1 stated, ‘You are not disturbing me when you call. It disturbs me when you do not call.’ Those two sentences were very comforting to me and allowed me to call you at 7:30 a.m. on a Sunday morning when I thought I had swallowed a piece of a tooth. Thanks for graciously taking my call and dealing with the problem.”
“Love it! It is a peaceful experience. [My son] wants to come every week because you have better snacks than I do.”
“I am very pleased with the service I have received. I received more service than I have ever received in my life. Thank you.”
“Fine as always. But little time is left to peruse the magazines in the waiting room!”
“We are both very pleased with the new way of doing things, especially the short wait (or no wait) to see the doctor.”
“It has been very nice to be taken care of by such a good looking group. Thanks for the photo [of the entire staff sent with annual Holiday card]”
“Service, 100%; Help, 100%; Doctor, 100%; Office, 100%”
“The most amazing thing is being able to arrive at an appointed time and be seen immediately! Also, Dr. LaGrelius is continually up-to-date on the latest medical information and therefore I have extreme confidence in his suggestions! The whole staff is also so pleasant to be around.”
“I appreciate the improved services the past two years. Will always be with you till I die. [Ed. Note: And we trust that will be far in the future.]”
“Let me say it this way: Everyone should have an annual referral to some OTHER doctor. Twice this year I walked into waiting rooms where chairs were lined up like railway cars – and they were almost all occupied! The wait brought back memories of the old days at your office, when wait times were so long. Those times were undoubtedly because Dr. L's commitment to be thorough with his patients meant delays and long waits. But no more. Now what I would envision as the ultimate experience in great medical care is reality! Thanks to all of you who provide such exceptional care.”
“I am writing to express my belief that you have assembled an outstanding staff to work with you. It is almost a pleasure going to the doctor when you know your needs will be taken care of by your staff.”
“They are all very personable, knowledgeable in what is required, and how to accomplish it. And they perform their assignments with ease and a high degree of professionalism. They work well together as a team and seem to anticipate your needs and are well prepared at all times.”
“I normally do not look forward to a visit at a doctor's office or even to call to make an appointment. With this staff, I arrive with normal blood pressure and enjoy talking with the staff members.”
“I believe this is rather unusual. Sure, you may find one or two people in a Doctor's office who have a personality and are very capable. It seems to me, and I notice with other patients I observe, that this group can get their work done, with ease and their efforts fit in well with your performance of medical care. A smooth operation.”
“I did notice in your OpEd or Ad in the Breeze a few months ago, you failed to mention the importance of a quality staff when describing the advantages of a Concierge Practice. An oversight, I am sure, that will be corrected in future articles. This excellent staff is very important to your achieving your goals of providing excellent health care.”
Become a raving fan of Skypark Preferred Family Care. Call 310.378.6208. Did you know we offer geriatric doctor services and doctor house calls? We serve the communities of Hermosa Beach, Manhattan Beach, Torrance, Palos Verdes, Rolling Hills, Redondo Beach and neighboring locations in the South Bay, CA.
Concierge primary care is a relationship between a patient and physician in which the patient pays an annual...
If your goal is to grow older gracefully and in good health, you have come to the right place. Drs. Lawrence...
When you and your family need top-notch primary care services, look to Drs. LaGrelius, Lawrence and Kar...
Our foremost goal is to keep you out of the hospital through excellent primary...